practices / customer experience
Deliver innovative solutions and proven insights in CX for retailers to drive incremental revenue from every channel.
Define latest developments in CX approaches, identifying cutting-edge tech and start-ups in the industry. Create all-encompassing solution for retailers to serve every touchpoint of customer journey.
Our work is underpinned by research and implementation of innovative solutions and proven insights in Customer Experience. We partner with cutting edge providers in Voice of Customer platforms, and consult retailers in integration programs to drive incremental revenue from every channel. Through our expertise in Customer Journey mapping we aim to assist retail leaders in setting up their own knowledge base, processes and teams to achieve customer success at every touch point.